Terms and Conditions

Rapid Test Medellín is a brand operated by Global Health LLC, a New Mexico limited liability company.

Rapid Test Medellín provides private, mobile, at-home or in-hotel diagnostic testing services in Medellín and other locations in Colombia.

We coordinate licensed medical professionals and authorized laboratories to deliver testing services.

You agree that:

• You are at least 18 years old or have legal authorization
• You provide accurate and complete information
• You will be present at the confirmed time and location

We reserve the right to refuse or cancel service if:

• Information provided is inaccurate or incomplete
• The location is unsafe or inaccessible
• The client is uncooperative or unreachable

By completing a booking, you reserve medical staff, logistics, and time-sensitive resources.

24-Hour Notice Requirement

To cancel or reschedule, you must notify us via WhatsApp at least 24 hours before your scheduled appointment time. Requests made with less than 24 hours’ notice are classified as late cancellations.

Late Cancellations and No-Shows

The full service fee will be retained if:

• You cancel with less than 24 hours’ notice
• You are not present at the scheduled location
• You are unreachable at the scheduled time
• You refuse service upon arrival
• You provide incorrect or incomplete information preventing service delivery

Same-Day Appointments

Same-day bookings are final and non-changeable. They cannot be canceled, rescheduled, or refunded.

Dispatch and In-Progress Services

Once a medical professional has been dispatched or is en route, the service is considered in progress and non-refundable.

If the Company attempts to deliver the service and is unable to complete it due to client-related issues — including absence, inaccessibility, or refusal — the service shall be considered fulfilled and non-refundable.

Payment Authorization

By completing your purchase, you confirm that:

• You are the authorized cardholder or have authorization to use the payment method
• The charge is valid and approved by you
• You understand and accept the no-refund policy

Acknowledgment of Policies

You acknowledge that you have reviewed and accepted these Terms prior to completing your purchase.

Chargebacks and Payment Disputes

You agree not to initiate a chargeback for valid charges under these Terms. If a chargeback is initiated:

• We will submit evidence including these Terms, booking confirmation, communication records, and proof of service preparation or dispatch
• You agree to reimburse us for any fees, penalties, or costs incurred
• We reserve the right to deny future service

All prices are listed and charged in USD.

If paying in another currency, your bank or payment provider will convert the amount at the applicable exchange rate. We are not responsible for exchange rate differences or additional fees imposed by your provider.

Our services are not a substitute for professional medical advice, diagnosis, or treatment. Use of our services does not create a doctor-patient relationship.

We do not guarantee:

• Detection of all infections or conditions
• Accuracy beyond laboratory standards
• Interpretation of results

You are responsible for consulting a licensed healthcare provider regarding your results. You agree not to rely solely on results provided by our services for medical decisions, and you release the Company from liability for any actions taken based on test results.

• Results are delivered electronically to the email provided
• Timeframes are estimates, not guarantees
• Delays may occur due to laboratory processing or external factors

We are not liable for delays or consequences resulting from delayed results.

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, or consequential damages
• Our total liability is limited to the amount paid for the service

This includes, but is not limited to:

• Delayed results
• Missed diagnoses
• Misinterpretation of results
• Scheduling or logistical delays

You agree to:

• Provide accurate personal and medical information
• Follow all instructions from medical staff
• Ensure safe and appropriate access to your location

Failure to comply may result in cancellation without refund.

You agree not to:

• Use services for unlawful purposes
• Impersonate any person or entity
• Interfere with or disrupt our operations
• Violate any applicable laws or third-party rights

You agree to indemnify, defend, and hold harmless Rapid Test Medellín, its owners, employees, contractors, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorney’s fees) arising from:

• Your use of the services
• Your violation of these Terms
• Any inaccurate or false information provided by you
• Any dispute or chargeback initiated by you

Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the services provided shall be resolved by binding arbitration.

Arbitration shall be conducted in the United States in accordance with the rules of the American Arbitration Association (AAA) or a comparable arbitration provider.

No Court Proceedings

You agree to waive the right to bring claims in court, including the right to a jury trial, except where prohibited by law.

Class Action Waiver

All disputes must be brought on an individual basis. You agree not to participate in any class action, collective action, or representative proceeding.

Exceptions

We reserve the right to bring claims in court for:

• Chargeback abuse or fraud
• Collection of unpaid balances
• Enforcement of intellectual property rights

Arbitration Costs

Each party shall bear its own arbitration costs unless otherwise determined by the arbitrator. In cases of bad faith disputes or chargebacks, the customer may be responsible for all arbitration costs.

Location and Format

Arbitration may be conducted remotely (video or written submissions) at our discretion.

We reserve the right to refuse service, cancel bookings, or take legal action in cases of suspected fraud, abuse, or bad faith disputes.

This includes, but is not limited to:

• Filing false or misleading chargeback claims
• Providing fraudulent identification or payment information
• Abusive, threatening, or harassing behavior toward staff
• Repeated no-shows or bad faith cancellations

These Terms shall be governed by and interpreted under the laws of the State of Texas, United States, without regard to conflict of law principles.

In any dispute, claim, or proceeding arising from your use of our services or violation of these Terms:

• The prevailing party shall be entitled to recover reasonable legal fees, costs, and expenses
• If we must enforce these Terms, you agree to reimburse all associated legal and collection costs

We reserve the right to update these Terms at any time. Updates will be posted with a revised Effective Date.

Continued use of our services constitutes acceptance of the updated Terms.

WhatsApp: +57 323 663 7288
Email: [email protected]